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FAQ | T&C's

Listed below are our Frequently Asked Questions & Terms & Conditions, If you have any questions which are not answered here please feel free to email us your question/s to info@rosecreations.co.za

How do I take care of my garments?

FOR COTTON GARMENTS:

Cool wash

Do not bleach

Wash separately

Do not wring

Do not tumble dry

Medium iron

FOR BAMBOO GARMENTS:

Cool wash

Do not bleach

Wash separately

When will my package be delivered?

Delivery will take 5 – 7 working days. Orders placed over the weekend or public holidays will take a little longer.

How do I know that my order was received?

You will receive a confirmation email once the order has been received.

Delivery

Because we are an online retailer, we do not have a physical store. Deliveries are door to door and require a signature upon delivery.

Please note: We do not deliver to P.O. Boxes

Damaged/Defective/Wrong Order

At Rose Creations we pride ourselves on quality. We thoroughly inspect all our garments to ensure they will meet your expectations.

Returned product(s) (and associated shipping and handling charges at standard rates) will be refunded if the damage is the result of manufacturing defect or deviation from factory specifications, and not the result of normal wear and tear. In such cases, please allow two weeks from the day you return your package for your account to be credited.

If the problem was caused by reasons other than material quality or assembly process, the original product will be returned to you.

Return policy

We do not provide refunds but rather product exchanges.

In the unlikely event that you are not fully satisfied with your purchase you will receive a credit note to the same value of the garment(s) returned.

You may return full priced merchandise within seven (7) days of receiving your order for a credit note of equal value (excluding shipping and handling charges).

Please remember we cannot accept the returned product(s) and cannot give a refund if (a) the return fails outside of the stated seven (7) day period or (b) the product(s) is worn, damaged or not in its original packaging.

Return Instructions

Delivery will take 5 – 7

To return a product, please send us an email informing us of your intention to return a product, purchased from this Website.

Let us know the reasons for returning the product

Attach a copy of the payment confirmation you received when placing the order

Original swingtags should still be attached to garment

Address the package to

Rose Creations

4 Trouw Street

Utility

Kimberley

8301

Please note, Rose Creations is not liable for the loss of any products being returned thus we highly recommend that you return it using registered mail.